Refunds & Cancellations
Last updated September 2026Every TinyTune Order is a personalized digital product generated specifically from your child's photo, so we can't offer a blanket "return for any reason" policy like a physical product. Here's exactly when a refund applies.
Full refund
Payment succeeded, but a technical failure on our end meant generation never started.
No refund
Generation has already started - including if you're unhappy with the creative result.
Failed or undelivered orders
If generation started but your video wasn't delivered within a reasonable time due to a fault on our end, contact support - we'll either complete and deliver your Order or issue a full refund, at our discretion, on a case-by-case basis.
Duplicate or failed payments
If you were charged more than once for the same Order, or a payment failed but the amount was debited from your account, this is typically auto-reversed by Cashfree/your bank within 5-7 business days. If it isn't, contact us with your payment reference and we'll help resolve it.
How to request a refund
Reach out with your order ID and reason. Approved refunds are credited to your original payment method within 5-7 business days, depending on your bank/UPI provider.